Refund Policy

1. Overview

At Rubricfy (operated by Zhaiwen Miao), we want you to be satisfied with your purchase. This Refund Policy explains when you may request a refund and how to do so.

Because our product is a digital service delivered instantly, please read this policy before purchasing.

2. Refund Eligibility

Full Refunds Are Available For:

• Technical Issues: A failure on our side that prevents you from using the grading service, which we are unable to resolve
• Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
• Non-Delivery: You were charged but received no usable credits

Refunds Are NOT Available For:

• Used Credits: Essay-grading runs that have already been consumed
• Change of Mind: Deciding you no longer want the service after purchase
• User Error: Mistakes in usage or misunderstanding of what the tool does
• Dissatisfaction with a Score: Grades and feedback are AI-generated estimates for study purposes and are not grounds for a refund
• Terms Violations: Accounts suspended for breaching our Terms of Service

Because credits are a digital product delivered immediately, unused credits from a pack may be considered for a partial refund at our discretion only within the timeframe below.

3. Refund Request Timeframe

• One-time credit packs: Within 14 days of purchase, for unused credits or the eligible reasons above
• Billing errors and service failures: No fixed limit; contact us as soon as you notice the issue

4. How to Request a Refund

Step 1: Contact Support

Send an email to support@rubricfy.com with the following information:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Detailed reason for refund request
• Any relevant screenshots or documentation

Step 2: Review Process

Our support team will:

• Acknowledge your request within 1-2 business days
• Review your eligibility based on this policy
• Request additional information if needed
• Attempt to resolve issues before processing refund

Step 3: Resolution

Once approved, refunds are processed as follows:

• Decision communicated within 5 business days
• Refunds issued to original payment method
• Processing time: 5-10 business days
• Bank processing may add 3-5 additional days

5. Refund Methods

Approved refunds are issued to your original payment method via our payment provider (Creem). Processing typically takes 5-10 business days, and your bank may add a few additional days.

6. Dispute Resolution

If you disagree with a refund decision, you may reply to request escalation and provide additional documentation. You may also contact your payment provider. We ask that you contact us first so we can try to resolve the issue directly.

7. Fraudulent Refund Requests

We reserve the right to:

• Deny refunds for suspected fraudulent activity
• Suspend accounts with excessive refund requests
• Report fraudulent behavior to authorities
• Pursue legal action for chargebacks deemed fraudulent

8. Policy Modifications

We reserve the right to modify this refund policy at any time. Changes will be:

• Posted on this page with updated effective date
• Communicated via email for significant changes
• Applied to new purchases after the effective date
• Honored under previous terms for existing purchases

9. Contact Information

For refund requests and questions about this policy:

• Email: support@rubricfy.com
• Response Time: 1-2 business days
• Website: https://rubricfy.com

Rubricfy is operated by Zhaiwen Miao, an individual based in China.

Note: This refund policy is part of our commitment to customer satisfaction. We encourage you to contact us with any concerns before requesting a refund, as we may be able to resolve your issue quickly.